Facility Management & Commercial Cleaning Services

	Facility Management		Hiring Philosophy
	Award Winning Service		24/7 Call Center
	Our Unique Difference		Green Cleaning
	Business Philosophy		Safety Program
	Business Satisfaction		Phase-In Program

Personal Property Managers, LLC (PPM) is a Service-Disabled Veteran Owned Small Business (SDVOSB). We specializes in two key areas: Facility Support Services (janitorial / cleaning services) and Relocation Services (absentee home watch, property management, and rental and real estate property sales & services).

We are dedicated to providing best-in-class facility, janitorial and cleaning services. Our expertise was gained from years of experience as senior leaders with some of America’s most admired companies, combined with entrepreneurial drive and Military service, resulting in servicing over 11,000 properties, with over 39,000,000 square feet

We are located in Bucks County, Pennsylvania and strive to deliver:

• A dedicated team of award-winning professionals
• A commitment to hiring, training, mentoring, compensating and rewarding its associates to exceed client expectations
• A customer service philosophy focused on regularly measuring performance and client feedback, which has allowed us to maintain a consistent 99% service client satisfaction rating
• A 24/7 call center to handle our client needs
• Best-in-class customer service programs gained from servicing 11,000 properties in 49 states, with over 39,000,000 square feet of space; these clients include some of the nation’s leading retail / public access properties, along with leading regional commercial properties
• Green cleaning program
• A special rapid-ramp-up transition plan
• Partnering opportunities with other Veteran owned organization
• Award-winning service
• Local market citizenship and volunteerism
• One-call-does-it-all service
• Scalability

Our commitment to excellence and Veteran business status helps meet our client's compliance and set-aside goals via our dedicated staff, facility service expertise, and award-winning service.

AWARD WINNING SERVICE:

Personal Property Managers, LLC has been awarded Contractor of the Year award (COTY) by the National Association of the Remodeling Industry (NARI), the Greater Philadelphia Chamber of Commerce, a certified Supplier Network Certificate Holder of the Chamber, the Bucks County Chamber of Commerce. We are augmented by our partner organizations providing unparalleled services.

OUR DIFFERENCE

Our difference lies in the details. Dust on a work station; water stains on the faucet; and soil on a piece of carpet – these are the details that we notice. These are the details that matter. These are the details that we don’t miss. PPM was founded with a vision of setting the highest possible client service experience. 99% of our clients rate our services as “Excellent.” With the PPM and our affiliates our clients can rest assured that their offices, plants and facilities are in the best possible hands.

We guarantee that our services will be completed in a timely manner with total client satisfaction. To accomplish this, state-of-the-art tools, equipment and supplies are used for the efficient completion of the work, customized software is used to log in every service request and track it to completion in a timely manner; and only the best, most qualified employees will be assigned to your account. Should an emergency arise, our client can rest assured that our team is only one phone call away – we are available 24 hours a day / seven days a week. That’s dedication that you can count on to keep your operations running smoothly and to ensure that they are always seen in the best possible light.

OUR BUSINESS PHILOSOPHY:

Our business philosophy at Personal Property Managers, LLC (PPM) was developed by Joe Santoro through his 25-year career as a senior leader with some of America’s most admired companies (Anheuser-Busch, PepsiCo, & Kellogg), and Nick Santoro, as a decorated Iraqi War Veteran and Marine. It focuses on personal pride, a commitment to excellence, preparation, and accountability. We know that success is gained through a corporate vision and commitment to service, combined with hiring local market talent, which is compensated higher than market standards, to meet performance standards. With Personal Property Managers … one-call-does-it-all.

We constantly strive to meet or exceed our clients expectations. Our core values are excellence, trust, integrity and leadership in customer service. We take personal ownership of our results.

BUSINESS SATISFACTION METRICS

We believe in striving for continuous improvement, and always requests the opinions of any account we serve. After any job, we will ask a series of questions regarding several aspects of our service, and to date we have received a 99% Customer Satisfaction Rating on average from our clients nationwide.

OUR HIRING PHILOSOPHY

We take a very hands-on approach to hiring the people that will perform facility services for our clients. We also have concern for the communities we service, and where possible leave open the possibility of hiring members of the local community. We place a special emphasis on seeking out and sourcing Veterans.

To attract and retain the talent levels needed to achieve our commitment to excellence and client satisfaction, and compensate our associates above traditional janitorial and cleaning staffing levels.

CUSTOMER SERVICE PHILOSOPHY, INCLUDING 24/7 CALL CENTER

We take the stance of integrity regarding customer service, eliminating bureaucracy and empowering everyone in the chain of command to be a decision-maker.

Our 24-Hour Emergency Service exists because no one can predict when and issue or emergency will occur. With one call, our 24/7 call center we assist our clients by dispatching emergency crews that can tackle the situation right away, and we remain onsite until the problem is resolved – guaranteed.

KNOWLEDGE OF CLEANING CHEMISTRY AND TECHNIQUES

All our team members are versed in the use of cleaning chemicals, understanding Material Safety Data Sheets (MSDS) and green cleaning methods as required by our clients. We train all of our team members with state-of-the-art equipment.

OUR APPROACH TO “GREEN CLEANING”

We can customize our processes to meet any green cleaning requirements our clients wish to achieve.

Facility executives interested in operating their buildings with the same level of environmental consciousness that went into designing and constructing find our approach very helpful.

We understand the importance of green cleaning programs and the recognition that products and processes used by cleaning service providers affect the indoor air quality of buildings and, in turn, influence occupant productivity. We have found that organizations that spend the time and money to construct environmentally sound buildings and change business practices to reduce environmental impact don’t want that commitment to end when it comes to janitorial services.

OUR SAFETY PHILOSOPHY

Our crews are trained in the ‘right to know’ mandate on how to read and interpret material safety data sheets (MSDS) and how to safely use cleaning chemicals and supplies in the environments that they are responsible to clean and maintain. The safety of our employees and of your employees and facility visitors is of paramount importance, and affects how we approach our work.

PHASE-IN PROGRAM:

Personal Property Managers (PPM) has developed an effective, proactive plan to assess the facility services situation, and prepare in advance for the start of a new account. This “Phase-In Program” covers the 30 days of planning and preparation prior to commencing the facility services contract, and outlines the first four weeks of actual service. This is meant to establish a baseline, to ensure a consistent level of quality to reach then maintain or improve.

Personal Property Managers is a full service Residential, Commercial and Facility Property Management Company serving the Delaware Valley, Southeastern Pennsylvania and New Jersey area.